RETURNS AND REFUND POLICY

Returns and Refund Policy for Revolt Cyclery

Thank you for shopping at Revolt Cyclery (https://revoltcyclery.cc/). We aim to ensure your satisfaction with every purchase. This Returns and Refund Policy outlines the process for returning products and requesting refunds. Please read it carefully before making a purchase.

1. Eligibility for Returns

  • Timeframe: New/unused items must be returned within 30 days from the date of purchase. Items purchased with Affirm financing must be returned within 15 days from the date of purchase.

  • Condition: Products must be new, unused, in their original condition, and in their original box and/or packaging with all tags included. No returns are accepted on parts that have been installed.

  • Eligible Products: Most new/unused products are eligible for return, except for the following:

    • Nutritional/food products.

    • Used bikes.

    • Frames with installed parts.

    • Special order/preorder products (non-cancelable once submitted).

    • Custom-assembled products (e.g., complete bikes built from selected components, wheel builds, etc.).

    • Sale or discounted items (final sale, unless defective).

    • Deposits on products (non-cancelable but may be eligible for store credit if delivery exceeds the agreed-upon schedule).

2. Return Process

  1. Contact Us: Initiate a return by contacting our customer service team at revoltcyclery@gmail.com or by calling 305-834-5595. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: We will review your request and issue a Return Merchandise Authorization (RMA) number if approved. Returns without an RMA number will not be accepted.

  3. Ship the Item: Securely package the item(s) with the RMA number included. Ship the package to the address provided in the RMA confirmation email. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. Alternatively, you may arrange shipping with your preferred carrier.

  4. Inspection: Once received, we will inspect the item(s) to ensure they meet eligibility criteria. Approved returns will be processed within 2-3 business days of receipt.

  5. Fees: A restocking fee of up to 20% may be applied depending on the returned product (at Revolt Cyclery’s discretion). A 5% transaction fee will apply to canceled or returned non-defective items. Shipping costs are non-refundable for non-defective returns.

3. Refunds

  • Refund Eligibility: Refunds will be issued for eligible returns once the item is received and inspected. Refunds cover the original purchase price, subject to applicable fees.

  • Refund Method: Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

  • Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

  • Partial Refunds: For used or damaged items, a partial refund may be issued at our discretion, unless the item failed due to a manufacturer defect.

4. Defective or Damaged Items

  • If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at revoltcyclery@gmail.com or 305-834-5595 with photos and a description of the issue.

  • We will provide a prepaid shipping label for the return and issue a full refund or replacement, based on your preference and product availability.

  • For manufacturer defects, Revolt Cyclery will facilitate warranty claims on your behalf with the respective manufacturer.

5. Exchanges

  • Exchanges for the same item in a different size or color are subject to availability. Follow the same return process and indicate that you are requesting an exchange.

  • Customers are responsible for shipping costs for exchanges unless the exchange is due to a defect or an error on our part.

6. Non-Returnable Items

  • Nutritional/food products.

  • Used bikes.

  • Frames with installed parts.

  • Special order or preorder products.

  • Custom-assembled products.

  • Sale or discounted items (unless defective).

  • Used or damaged merchandise, unless the item failed due to a manufacturer defect.

7. International Returns

  • For international orders, customers are responsible for return shipping costs and any applicable customs fees or duties, unless the return is due to a defect or an error on our part.

  • Contact us at revoltcyclery@gmail.com for specific instructions regarding international returns.

8. Used Complete Bikes

  • For returns on used complete bikes, contact us at 305-834-5595 or revoltcyclery@gmail.com for specific instructions.

9. Contact Us

If you have any questions about our Returns and Refund Policy, please reach out:

  • Email: revoltcyclery@gmail.com

  • Phone: 305-834-5595

  • Website: https://revoltcyclery.cc/

  • Business Hours: Monday–Friday, 10:00 AM–7:00 PM EST

For additional details, please refer to our Terms of Service.

We are committed to making your shopping experience with Revolt Cyclery seamless. Thank you for choosing us!